Lock City Kenya Privacy Policy

Welcome to LockCity (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website (www.lockcity.co.ke), use our services, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiable Information (PII): such as your name, phone number, email address, postal address, and identification number.
Payment Information: billing details and transaction history.
Technical Data: IP address, browser type, device type, and usage data through cookies and analytics tools.
Product & Service Information: order history, installation preferences, customer support interactions.

2. How We Use Your Information

We use your information to:

Process orders, payments, and deliveries.
Provide technical support and customer service.
Improve our products, services, and user experience.
Send important updates, promotions, or newsletters (with your consent).
Comply with legal or regulatory obligations.

3. Sharing of Your Information

We may share your information with:

Service providers and partners who support our business operations (e.g., payment gateways, delivery services).
Legal authorities where required by law or to protect our rights.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by applicable law. You may request deletion of your data at any time (see Section 7).

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

7. Your Rights (Under the Data Protection Act, 2019)

You have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of your data.
Object to or restrict processing.
Withdraw consent at any time, where applicable.

To exercise your rights, please contact us at:
📧 info@lockcity.co.ke
📞 +254 [Insert Phone Number]

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to:

LockCity Kenya
Grace Annex, Eastern Bypass – Kamakis, Nairobi
📧 info@lockcity.co.ke
🌐 www.lockcity.co.ke