Lock City Kenya Terms and Conditions

Welcome to LockCity! By accessing or using our website, products, or services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using www.lockcity.co.ke or purchasing our products/services, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Products and Services

We strive to display accurate product information, including descriptions, pricing, and availability. However, we do not guarantee that all content is error-free.
All orders are subject to acceptance and availability.
We reserve the right to limit quantities or refuse orders for any reason.

3. Pricing and Payment

Prices are as stated on the website and include applicable taxes unless otherwise specified.
Payments must be completed via approved payment methods before order processing.
We reserve the right to change prices without prior notice but will honor prices on confirmed orders.

4. Order Processing and Delivery

Orders are processed upon receipt of full payment.
Delivery timelines are estimates and may vary due to circumstances beyond our control.
Risk of loss or damage to products passes to you upon delivery.

5. Returns and Refunds

Please refer to our Return & Refund Policy for details on returns, exchanges, and refunds.

6. User Responsibilities

You agree to use our website and services only for lawful purposes.
You will not attempt to interfere with the website’s operation or security.
You agree to provide accurate and complete information when placing orders.

7. Intellectual Property

All content on this website, including text, images, logos, and software, is the property of LockCity or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, LockCity shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.
We do not guarantee uninterrupted or error-free access to the website.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of Kenyan courts.

12. Contact Us

If you have questions or concerns regarding these Terms, please contact us:

📧 info@lockcity.co.ke
📞 +254 725 506475
🏢 Grace Annex, Eastern Bypass – Kamakis, Nairobi
🌐 www.lockcity.co.ke