Lock City Kenya Warranty Policy

At LockCity, we stand behind the quality and reliability of our smart locks and security products. This Warranty Policy explains the terms and conditions under which your purchase is covered by warranty.

1. Warranty Coverage

All LockCity products come with a [Insert period, e.g., 12-month] limited warranty starting from the date of purchase.
This warranty covers manufacturing defects in materials and workmanship under normal use.

2. What Is Covered

Defects in materials or workmanship.
Malfunctions caused by faulty components.
Failure of electronic or mechanical parts under normal usage conditions.

3. What Is Not Covered

This warranty does not cover:

Damage caused by misuse, abuse, accidents, or unauthorized modifications.
Normal wear and tear (e.g., scratches, cosmetic damage).
Damage resulting from improper installation or use outside of product specifications.
Products that have been repaired or altered by unauthorized service providers.
Loss, theft, or damage due to external factors (e.g., fire, flood, power surges).

4. Warranty Claim Process

To make a warranty claim:

Contact us promptly at info@lockcity.co.ke or call +254 725 506475 with your purchase details and a description of the issue.
Provide proof of purchase (receipt or invoice).
We may request photos or videos for assessment.
If the product is deemed defective under warranty, we will provide instructions for return or repair.

5. Remedies

Repair or replacement of the defective product or component at no cost.
If repair or replacement is not possible, a refund may be issued at our discretion.

6. Limitations

This warranty is non-transferable and applies only to the original purchaser.
LockCity’s liability is limited to the terms stated in this warranty and does not extend to incidental or consequential damages.

7. Contact Information

For warranty support, please contact:

📧 info@lockcity.co.ke
📞 +254 725 506475
🏢 Grace Annex, Eastern Bypass – Kamakis, Nairobi
🌐 www.lockcity.co.ke